Progressive Auto Insurance earned itself a spot on the Information Week 500, a list published by Information Week, spotlighting the country’s top 500 largest and most innovative users of information technology.
This is the ninth consecutive year that Progessive has been on the list, this time for an automated system that allows participating repair shops to track the progress of repairs, and, upon completion, transmits the invoice information, and automatically transfers money to the shop, eliminated the need for manual invoices and the time waiting for checks to arrive.
According to Progressive’s chief information officer, Ray Voelker, “Being named to the InformationWeek 500 signals that our investment in technology and claims innovation is paying off, but it’s even more rewarding to know that our innovation benefits not only our customers but also the shops that choose to do business with us.”
Progressive is no stranger when it comes to innovating claims procedures. For example, in 1990 it became the first major auto insurer to offer 24/7 claims service, and four years later it introduced Immediate Response Vehicles specially marked and equipped vehicles allowing claims representatives to complete damage estimates and issue checks on the spot.
In 2006, Progressive changed claims systems again, by launching an online reporting tool that allowed customers to report a claim, as well as track its status from beginning to end.