{"id":579,"date":"2010-12-10T07:25:20","date_gmt":"2010-12-10T15:25:20","guid":{"rendered":"http:\/\/www.carinsurancelist.com\/blog\/?p=579"},"modified":"2010-12-09T17:34:14","modified_gmt":"2010-12-10T01:34:14","slug":"in-brief-younger-drivers-less-satisfied-with-insurance-companies","status":"publish","type":"post","link":"https:\/\/www.carinsurancelist.com\/blog\/2010\/12\/in-brief-younger-drivers-less-satisfied-with-insurance-companies\/","title":{"rendered":"In Brief: Younger Drivers Less Satisfied with Insurance Companies"},"content":{"rendered":"<p>A recent study from J.D Power and Associates which looked at auto claims satisfaction reports that younger drivers are less satisfied with their insurance. <\/p>\n<p>Specifically, the members of Generation Y (people born between 1977 and 1994), as compared to baby boomers: <\/p>\n<ul>\n<li>Were more likely to have unanswered questions after they called to report a loss<\/li>\n<li>Said they experienced more inconvenience during the claims process<\/li>\n<li>Spent more time reporting their claims<\/li>\n<\/ul>\n<p>Jeremy Bowler, senior director of the insurance practice with J.D. Power and Associates in Troy, MI, offers two possible reasons for this dissatisfaction. <\/p>\n<p>He said, &#8220;They may have a different set of expectations. They&#8217;re focused on now, and quick turnarounds. Relative to their expectations, they may be less pleased with the same service that gets higher ratings from boomers.&#8221;<\/p>\n<p>Bowler said the other factor might be a sort of age discrimination. Because they&#8217;re younger and less experienced, members of Generation  Y may not be receiving the same level of service as older policyholders. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>A recent study from J.D Power and Associates which looked at auto claims satisfaction reports that younger drivers are less satisfied with their insurance. Specifically, the members of Generation Y<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[80,53],"tags":[382,286],"class_list":["post-579","post","type-post","status-publish","format-standard","hentry","category-insurance-and-social-justice","category-insurance-briefs","tag-insurance-briefs","tag-younger-drivers","cat-80-id","cat-53-id"],"_links":{"self":[{"href":"https:\/\/www.carinsurancelist.com\/blog\/wp-json\/wp\/v2\/posts\/579","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.carinsurancelist.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.carinsurancelist.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.carinsurancelist.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.carinsurancelist.com\/blog\/wp-json\/wp\/v2\/comments?post=579"}],"version-history":[{"count":1,"href":"https:\/\/www.carinsurancelist.com\/blog\/wp-json\/wp\/v2\/posts\/579\/revisions"}],"predecessor-version":[{"id":580,"href":"https:\/\/www.carinsurancelist.com\/blog\/wp-json\/wp\/v2\/posts\/579\/revisions\/580"}],"wp:attachment":[{"href":"https:\/\/www.carinsurancelist.com\/blog\/wp-json\/wp\/v2\/media?parent=579"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.carinsurancelist.com\/blog\/wp-json\/wp\/v2\/categories?post=579"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.carinsurancelist.com\/blog\/wp-json\/wp\/v2\/tags?post=579"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}