Western General – Company Review

Posted & filed under Auto Insurance Company Reviews.

Company Overview: Western General, an automobile insurance company with an over thirty year history, is primarily based in California. The company began as an insurance provider for only vehicle retail outlets and manufacturers. Twenty years after its establishment, Western began selling automobile insurance plans to consumers. The company operates as private brokers and agents located throughout California and a scattering of a few other areas in the country.

Most of Western General’s auto insurance business is done online, and those with a policy can submit claims, view contract details, and see the exact functions of a broker as opposed to an agent through their website. One of Western General’s unique features is that it offers Mechanical Breakdown coverage for vehicles. Typically, independent brokers and agents handle any customer inquiries, and brokers can be found in one’s area through their site. Payments can be made through an automated telephone service as well.

Company Website: http://www.westerngeneral.com/


Website Overview: Western General’s website is quite sparse with only a few linked phrases/words and a poor quality graphic of a car. However, it is simple to navigate, as there is very little on the homepage. Below the vehicle graphic is a link called Important Customer Notice. Some customers might be led to believe that this is a privacy policy, as other sites generally refer to privacy policies in such a way. But, in fact it is a small section that provides the telephone numbers with which a person might make a payment. In this small section is also a link that directs potential customers to a broker in their area. A short survey must be filled out with the individual’s name, home or work address, and email address. By clicking Submit, a list is generated of brokers in one’s area.

On Western General’s homepage, the few links include contact information, data for broker and agent use, and their privacy policy, among a few other sections. Potential customers have to speak to a broker in their area to receive any information regarding specific policy details or prices. Contact information is clearly stated, with a telephone number, physical address, and email address as well.

A short history of the company can be found on the About WG link at the bottom of the homepage. Also, those seeking employment with Western General can click on the Employment link for a complete list of benefits and contact information for sending a resume. In the Employment section, the site states that there are over 250 professionals working for the auto insurance company, so residents in the California area should not have any difficulty finding a nearby broker.