Travelers Auto Insurance
Company Overview: Independent agents across the country issue policies and process Travelers Auto Insurance claims. Property insurance coverage such as auto insurance is one of the main insurance products that the company sells. Because of this, Travelers has over 13,000 claim agents, 30 field offices, and representatives in every state. They also mobilize Catastrophe Response Teams who can come to your location within hours of a disaster. Claims can be reported 365 days a year, 24 hours a day.
When it comes to financial stability, compare Travelers Auto Insurance to any other in the industry. They are one of the largest publicly traded corporations in the Unites States. In 2008, they reported over $24 billion in revenue and nearly $110 billion in assets. Travelers attributes its success to the many independent agents who have worked hard to make the company the second largest writer of auto insurance using independent agents in the nation.
All Travelers auto quotes include Underinsured/Uninsured Motorist Coverage, Medical Payments, Property Damage Liability, Bodily Injury Liability, Comprehensive Coverage, and Collision Coverage. Optional coverage such as rental reimbursement, towing, and labor are also available.
Company Website: http://www.travelers.com/
Website Overview:The website is dotted with the familiar red umbrellas that have become the trademark of Travelers Insurance. It is easy to research insurance options, find an agent, find contact information, and even change the website to Spanish. All of these options are on the top of the home page. There is also a prominently placed search area for anything you might want to look up on the site.
To get Travelers auto quotes online, users must enter their zip code and then are taken through about a 10 minute process. Users will need to have car information handy as well as current insurance coverage information if applicable. In order to get a quote, you need to enter all vehicle and driver information, as well as any violations or accidents during the last five years to complete the process. Within seconds of getting a quote, an email arrives to confirm the quote info and to give you additional information. The Travelers Auto Insurance website was very easy to use and had all important information visible and easy to find. Though the quote system did take some time, in the end an accurate quote was given.
Comments:
Posted by: Customer Service or lack there of!! on August 27, 2009
I was involved in an auto accident with a travelers insured person on 8-5-09. The accident was the other drivers fault and the other driver fully admitted that to the police department as well as the insurance company. I received a call from the first agent within a couple of hours of the accident and he set up my rental car and got the investigator set up to look at my vehicle. I received call from the investigator the next day and was told that my vehicle was going to be considered a "total loss". The next call I got was from the "total loss agent", this is where the problems begin. The dollar amount they gave me was what I considered to be low, I told her this and what I had found for avergage prices for my vehicle as well as what NADA showed. I then put together a counter offer letter along with dates and amount of improvements made to the vehicle. This was faxed to them on a Sunday so I left a voice mail for the "total loss agent" letting her know that I had faxed this over to her and to get back with me. I did not get a call back at all on Monday, I did not get a call on Tuesday from her either. I did speak with the first agent on Tuesday and he emailed her and had her contact me. I was told that I needed to fax over receipts for the improvments made to the vehicle. My wife faxed these over and contacted the agent to let her know that they had been faxed, this was on a Thursday. I ended up calling on Friday to follow up and again had to leave a v/m at 10:30 A.M. I did not get a call back! I called again on Monday and she actually answered the phone, she said she did not get the fax! We had also faxed over to another agent info for lost wages, he did get his fax? We faxed over the documentation to her AGAIN, this time she got it. They came back with a new number that we agreed with. I hand delivered the signed title for my vehicle to their office on Wednesday the 19th at 7:30 A.M. and was told that she was going to process the check request as soon as she went back to her desk. I spoke with the other agent regarding lost wages the next day at 4:30 P.M. and was told the he was going to process the request for my check for lost wages. I got that check in the mail on Moday the 24th, I still have not got the check for the car. I called the loss agent on Tuesday the 25th after getting home and checking the mail and not finding a check. She still has not called back. I got a letter from her dated the 23rd which was a Sunday so I doubt very seriously that she was in the office on a Sunday. The postmark shows the 25th so she had been sitting on this for almost a week! I have now sent an email to the company comment/complaint email address, this was done this morning. I should not be shocked by this but I have not heard anything from the corporate office either. If this is the kind of customer service they display from not only the local office but from corporate as well I truly feel sorry for their paying customers!
