Progressive announced earlier this week that it has chosen a new firm to handle outsourced “physical damage claims solutions.” The firm they’ve picked it Mitchell International, a corporation that specializes in information, workflow and performance management within the insurance industry, specifically in relation to property and casualty claims and collision repair.
Under the terms of the agreement, The Progressive Corporation will adopt the WorkCenter solution that Mitchell provides, in order to handle its physical damage claims processing, including case assignment, estimation of repairable damage vs. total loss valuations, reviews, audits, and repair management, and reporting. The specific application being rolled out is “WorkCenter Total Loss.”
In a statement to the press, Michael Sieger, claims progress general manager of Progressive Group of Insurance said, “After an extensive evaluation, Progressive has selected Mitchell as our physical damage suite provider. Mitchell’s end-to-end physical damage claims solution will enable Progressive to continue to provide accurate and efficient service to our customers, while reducing our overall technology spend. We are excited to roll out WorkCenter Total Loss this summer.”